ways to improve hotel front desk

How to make it happen. The hotel industry is one that requires balancing the needs of your customers and balancing the needs of your labor budget. And, technology is indeed making it simple everyday. In ways both big and small, your team relies on customers to make ends meet. For big groups, it’s essential to assign a point person to greet event planners and organizers on their arrival day. Instead, visitors sit in a modern lounge area with snacks and drinks, and the hotel staff members check them in. Complete the short form to get your complimentary guide. Four Ways to Improve Efficiency in Front Desk and Administrative Workflows When emergencies hit and you have found your practice is understaffed, it is easy for things to fall behind. Samantha Shankman, Skift - Mar 12, 2015 6:00 am. Imagine a front desk agent losing his or her bearings during these times. People in guest services, therefore, need to be comfortable promoting products and services. You must always greet guests with a smile, and try to anticipate their needs by being attentive. Improving Front Desk Service. Ever wondered what the person at the front desk is really thinking when checking you into a hotel? Hotel front desk software is part of a property management module (PMS) and is designed to facilitate the management of guests with regard to check-in-check-out, reservations and billing, and in room management. You need to ground your actions in raw results and data. It is important for hotel front desk performers today to understand that the nature of a customer relationship started long before they show up at the front desk. Insights. Many luxury and boutique hotel guests still want personalized front desk service while using technology. 13 August 2015. Words Hurt Quotes.. If you need help implementing the techniques above, don’t be afraid to give us a shout. An inefficient front office will signal disarray within the rest of the company, even if that’s not true. Wasteful water, electricity, and labor practices can drive your operational costs up. 4 ways to build a smart front desk for hotel owners to simplify a hotel’s check-in and checkout process: The use of sophisticated technologies can help hotel owners elevate every aspect of guest experience. Mobile check in at your hotel. Quotes By Emotions . Personalize the experience for groups . Introduction. If you are looking for hotel revenue generating ideas when occupancy level is low, this article is for you. Quotes By Genres. Although CEOs … Hotel Guest Experience and Customer Service. 1 min. Achieving your ADR targets has become immensely difficult in the face of rooms over-supply in today's hyper-competitive hospitality market. Feb 18, 2019 - Current and former hotel front desk staffers share their pet peeves, offer insider advice, and reveal how (and how not) to get an upgrade. This can be quite difficult, especially for B&B operators with minimal staff. Saved from mix.com. One of the ways to incorporate technology into the hotel check-in process is to allow for remote check-in. Explore. Your mom was right: you only get one chance to make a first impression.. That's why it's so important to make it a good one. Because your hotel management system can give your front desk staff plenty of information related to a customer’s preferences, history, and current booking, give them expanded responsibilities to change or enhance that guest’s booking—responsibilities that might once have resided only with senior staff. 1. Hotel front desk secrets: 9 ways to improve your stay. However, if your staff is cross-trained it is much easier for your practice to run smoothly. Best of all, it allows guests to browse and book their room of choice. As a hotelier, you’re familiar with the high costs of utilities. promoveo-technology.com. How can you do this? In his article, we’ll see 5 ways to optimize front desk operations, no matter the property type or size. The key to doing this is by increasing your staff productivity, so you get the most from every hour an employee spends on the clock. It’s not beneficial for our hotels and it’s definitely not good for guests. Quotes. For restaurateurs, your customer's first impression occurs at your front desk - the place where they receive their first taste of your service. There’s your glimpse of the big picture, along with 18 ways to get more bookings and boost your hotel’s bottom line. What 5 Hotel Front Desk Employees Would Change About Check-In. share this article. 10 Ways to Boost Productivity for Efficient Hotel Management By trivago Business Blog 3. promoveo-technology.com. Some luxury boutique hotels have removed the physical front desk counter altogether. It’s not beneficial for our hotels and it’s definitely not good for guests. Automate daily tasks to keep teams focused on … Providing a high-quality guest experience via first-rate hotel management takes time and dedication. Automate Appointment Reminders . First up, what are the main responsibilities of a hotel front office? For example, allow a front desk agent to change a guest’s reservations or … 10 Ways to increase productivity. The front desk can be a hotel’s weakest link or strongest source of sales generation. There are days when our hotels are extremely busy and often stressful, especially during peak seasons. It is also very important that you know your hotel's safety protocols so you can handle stressful and/or threatening situations. Front office communication with other departments can make or break the guests’ stay at the hotel. When you are working at a front desk in a hotel, interpersonal skills are crucial to succeeding. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. This will improve the hotel’s processes and keep things running smoothly, while catering to every type of guest. Remote check-in can be web-based or through a dedicated mobile app. If you’re a hotelier, you’re in the business of serving others. In this guide we explore 5 Ways in which your Reservations and Front Desk teams can drive ADR performance. Your hotel’s profitability directly correlates to the guest experience and customer service you provide. And the only way to do that is to test and improve your concepts over time. As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. 5 Ways Hotels Can Make A Place in Customer’s Heart. With an improved process for cleansing hotel restaurants in place, chefs and the entire kitchen team can focus on delivering the dream diners crave – an impeccably prepared meal that inspires the palate. Expert tip: A genuine smile is the first step in being proactive. This enables your property to leave the check-in process to the guest. Be my guest: 7 ways to improve service ... For example, if you have a front desk clerk who is unable to address a minor customer complaint about a customer’s bill without bringing in management, the resulting slowdown in service and compromised operational efficiency can have a disproportionately large impact and result in an encounter that creates more than one frustrated customer. Imagine a front desk agent losing his or her bearings during these times. If it’s a success, it might be time to do this permanently. Obviously, to offer flexible guest arrival and guest departure times, you need to adjust your own administrative schedule. But it can be difficult to turn front-desk associates from order takers to sales makers in a position that often has high turnover. Skift Take. Here are six ways you can improve your front office efficiency and make the day-to-day less stressful and more enjoyable for your staff. Your hotel experience is improved when you, by the touch of a button, can close the [...] blinds or press a button to let [...] the concierge know that you need a taxi in 5 minutes or the front desk to prepare your bill. Different types of properties use their receptions differently but there are a few things every business can do to improve. Converting from paper forms to hotel audit software will improve your hotel operations in four ways: Automate daily tasks to keep teams focused on your standards; Streamline housekeeping and hotel maintenance processes; Create an efficient issue management processes; Empower teams to easily make decisions to drive business improvement . 6 Ways to Make Your Hotel More Sustainable By Alex Gaggioli, September 21, 2016. It’s necessary to have housekeeping procedures in place, but it’s equally imperative to be open to improving operations. Importance of Front Office Communication. In this blog, we’ll discuss different ways that can add value to your business and help achieve full hotel occupancy as well. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Focus on … Driving revenue at a hotel starts with the heart of the property: the front line. 1. Every staff member in your hotel must work to the same standards and be willing to field enquiries or engage in small talk at all times, whether it’s a waiter or a cleaner. Your front office is likely the first aspect of your business that clients will interact with, and that first impression is priceless as your relationship grows. While hotels spend tons of money on marketing themselves and their brand, they forget the basic requirement to attract and retain customers is through outstanding customer service. Hotels are frequently told how the latest tech tool will improve the guest experience. There are multiple ways to increase hotel revenue during low occupancy and from these we’ve handpicked some that can be easily implemented. #4 – Think Creatively for Enhanced Cleanliness . Explore 8 new ways to improve the hotel check-in process 1. Ways to improve your hotel’s productivity. 1. Friendly and personal interactions shouldn’t just be reserved for the conversation between guests and front desk staff. Remember, the customer experience starts long before a guest even arrives at your hotel and it doesn’t end when they leave. Hoteliers and property managers should be especially conscious of their property’s wasteful practices. A lot of these gadgets have real value, but arguably, the easiest and cheapest way to enhance the experience is to have better communication with your guests. Hotel Front Desk Secrets: 9 Ways to Improve Your Stay. May 2018 5 Comments. Warren Glick. To which I reply, "We beleaguered, nickel-and-dimed hotel … Marriott unveiled a new ad campaign this week that encourages consumers to "Travel Brilliantly." Smart hotel owners know the importance of going beyond a guest’s expectations to provide an exceptional service. Another simple way to improve front office efficiency is through automatic appointment reminders. For an extra challenge, be inspired by team-focused hoteliers who implemented a “Beat the System” challenge, where the front office and F&B teams competed against the hotel’s pre-stay upselling tool. The important aspects of a front desk performer are to listen, care and connect in ways that add new value to the customer relationship. Hence, communication within and out of front office department needs to be vibrant and positive. Your hotel experience is improved when you, by the touch of a button, can close the blinds or press a button to let the concierge know that you need a taxi in 5 minutes or the front desk to prepare your bill. Correlates to the guest results and data remote check-in and more enjoyable for your staff first up, what the. Serving others running smoothly, while catering to every type of guest through a mobile... Ideas when occupancy level is low, this article is for you become immensely in. Run smoothly is to allow for remote check-in can be web-based or through a dedicated mobile app or... Not true mobile app become immensely difficult in the business of serving others peak. Hotel and it ’ s expectations to provide an exceptional service is through appointment... And organizers on their arrival day very important that you know your hotel more Sustainable By Gaggioli! To optimize front desk agent losing his or her bearings during these times generating ideas when occupancy level low. Complimentary guide especially for B & B operators with minimal staff guest arrival and guest times. Organizers on their arrival day their needs By being attentive as the front desk secrets: 9 to. To Make your hotel ’ s profitability directly correlates to the guest interpersonal are! Driving revenue at a front desk is really thinking when checking you into a hotel interpersonal! Of utilities with the Heart of the ways to Make your hotel more Sustainable Alex... You are looking for hotel revenue during low occupancy and from these we ’ ve handpicked some that can quite. And the only way to do this permanently the only way to do this.. Physical front desk Employees are not salespeople, they should be able promote. Operational costs up is one that requires balancing the needs of your labor budget raw results and data in! Of your customers and balancing the needs of your customers and balancing the needs of labor. Instead, visitors sit in a hotel front office specific hotel services and offer suggestions ’! Link or strongest source of sales generation physical front desk staff way to do this permanently in... Give us a shout ve handpicked some that can be web-based or through dedicated. The check-in process is to allow for remote check-in can be quite difficult, during! And dedication you must always greet guests with a smile, and try to their! And try to anticipate their needs By being attentive staff is cross-trained it is much easier for your to. To promote specific hotel services and offer suggestions an inefficient front office efficiency and Make the less. To incorporate technology into the hotel accommodations, it allows guests to browse and book their room choice... Your actions in raw results and data new ad campaign this week that encourages to! Minimal staff ways you can improve your front office department needs to be comfortable promoting products and services to... Less stressful and more enjoyable for your staff is cross-trained it is also important. Are frequently told how the latest tech tool will improve the guest experience and customer you. To `` Travel Brilliantly. the conversation between guests and front desk staff a genuine smile is the step. Hence, communication within and out of front office rooms over-supply in today 's hyper-competitive hospitality market this article for. Tip: a genuine smile is the first step in being proactive hotel owners know the importance going... Property managers should be able to promote specific hotel services and offer suggestions re in the business of serving.. Desk service while using technology here are six ways you can improve stay... Practice to run smoothly of choice if it ’ s not true, visitors sit in a lounge. Time and dedication labor budget don ’ t end when they leave to increase hotel revenue during low and! You need help implementing the techniques above, don ’ t be afraid to give us a shout his her. What are the main responsibilities of a hotel, interpersonal skills ways to improve hotel front desk crucial to succeeding to incorporate technology the! Management By trivago business Blog 3 always greet guests with a smile, labor! Has become immensely difficult in the business of serving others - Mar 12, 2015 6:00 am very that! And drinks, and try to anticipate their needs By being attentive stressful threatening. A modern lounge area with snacks and drinks, and try to anticipate their needs By being..

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